E-Commerce Terms & Conditions – South Wimbledon Florist

Introduction

Welcome to the Terms & Conditions for using the online services of South Wimbledon Florist. These terms apply to all products and services ordered via our website, with particular focus on online flower delivery across South Wimbledon and surrounding regions. By placing an order with South Wimbledon Florist, you agree to comply with and be bound by these Terms & Conditions. Please read them thoroughly before making a purchase. Your placement of an order indicates your acceptance of these terms, which are intended to protect both you as a customer and South Wimbledon Florist as your local online florist.

Scope of Terms

These Terms & Conditions apply to all online transactions made by customers residing in or ordering for delivery within South Wimbledon and neighbouring areas. By using our online store, you agree that these terms govern your use of our website and services, and any and all agreements entered into.

Order Process

When placing an online order for flower delivery through South Wimbledon Florist, please follow the checkout process on our website. Here is how the ordering process works:

1. Select Products: Browse our website and select your desired flower arrangements, gifts, or bouquets. Add your chosen items to the online basket.
2. Checkout: Proceed to the checkout page where you will be prompted to enter your delivery and billing information. Please double check that all details, including delivery address and recipient's contact, are correct.
3. Delivery Details: Customers are responsible for providing accurate delivery information. Incorrect or incomplete details may result in delays or non-delivery for which South Wimbledon Florist cannot be held liable.
4. Order Confirmation: Upon completing payment, you will receive an order confirmation onscreen and via your provided email address (if applicable). This confirmation does not signify acceptance of your order; it is acknowledgment that we have received it.
5. Order Acceptance: Acceptance of your order and the formation of a contract between you and South Wimbledon Florist occurs when we dispatch your goods for delivery. We reserve the right to decline or cancel orders at our discretion (see Cancellations below).

Payments

All prices displayed on South Wimbledon Florist’s website are in Pounds Sterling (£) and are inclusive of applicable VAT, unless stated otherwise. Payment must be made in full at the time of ordering using the available online payment methods. These typically include major debit and credit cards, and other secure online payment options advertised on our website.

No order will be processed or dispatched until payment has been received in full. By submitting your payment details, you warrant that you are authorised to use the selected payment method and have sufficient funds to cover the total order value.

Order Amendments & Cancellations

We understand that circumstances can change. Should you wish to amend or cancel your order, please contact South Wimbledon Florist as soon as possible after placing the order. Every effort will be made to accommodate your request, however:

• Amendments: Amendments to orders (such as changes to delivery address or products) may be possible if made at least 24 hours before scheduled delivery. Amendments needed within 24 hours of delivery cannot be guaranteed.
• Cancellations: You have the right to cancel your order for a full refund provided we have not yet started processing or preparing your flowers (usually within 24 hours of the chosen delivery date). Once your order has entered the preparation or delivery phase, cancellation may not be possible, or a cancellation fee may apply to cover costs incurred.
• Refunds: Where a cancellation is approved, a full or partial refund will be issued through the original method of payment. Refunds can take up to 7 working days to process, subject to your bank or card issuer.

Product Availability & Substitutions

All flowers and gifts are subject to availability. As flowers are a living product, their supply and quality can be affected by seasonal or regional factors. In the event that a particular item becomes unavailable, South Wimbledon Florist reserves the right to substitute with an item of equal or greater value and similar style and quality. Any such substitutions will be made with the intention of maintaining the overall look and value of your selected arrangement.

Delivery Policy

Our online flower delivery service covers South Wimbledon and the surrounding areas. Deliveries are made on the chosen date as specified during the checkout process. While we aim to deliver within specified windows, exact times cannot be guaranteed due to the nature of our service and external factors, such as traffic and weather conditions.

• Delivery Areas: Our service primarily focuses on South Wimbledon and adjacent localities. If outside this range, we will contact you to discuss alternative arrangements or issue a refund where delivery is not feasible.
• Recipient Availability: It is your responsibility to ensure that the recipient (or an authorised person) is available to receive the flowers or gifts at the delivery address. If delivery cannot be completed, we may attempt redelivery or arrange for collection by the recipient; additional delivery charges may apply.
• Non-Delivery: If incorrect or incomplete delivery information is provided, or if the recipient is unavailable and redelivery is not possible, we reserve the right to retain the delivery charge and deduct any direct costs incurred before making a refund.

Quality & Satisfaction

South Wimbledon Florist is committed to delivering fresh, high-quality flowers and gifts. Should you be unsatisfied with your flowers or any aspect of the service, please notify us within 24 hours of delivery. If an arrangement arrives damaged or does not meet your expectations, we will investigate the issue and, where appropriate, offer a refund, replacement, or other satisfactory resolution. Evidence of the issue (such as photographs) may be required.

Returns Policy

Due to the perishable nature of flowers, returns for unwanted items are usually not accepted. However, if a product is faulty or not as described, please contact us immediately so we can resolve the problem according to your statutory rights. We may request that faulty items be returned to us, in which case we will advise you of the process and cover any reasonable return postage costs.

Liability

South Wimbledon Florist aims to ensure your order arrives on time and meets your expectations. However, we accept no liability for:

• Any indirect or consequential loss or damage resulting from the use of our website or delivery services.
• Failure to deliver on a specific date or within specified timeframes when the delay is due to circumstances beyond our reasonable control (e.g., severe weather, traffic disruptions, or third-party service failures).
• Any damage or loss arising from incorrect delivery information provided by the customer.
• Allergic reactions or health issues caused by flowers unless explicit notice of allergies was provided and mutually agreed upon at the time of ordering.

Our total liability for any claim arising shall not exceed the price paid for the flowers or gifts supplied. Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence, nor for fraudulent misrepresentation or any liability which cannot lawfully be excluded under UK law.

Intellectual Property

All content on the South Wimbledon Florist website—including text, photos, product descriptions, graphics, logos, and designs—is the property of South Wimbledon Florist or its licensors and is protected by relevant intellectual property laws. Use of website content is strictly prohibited without the prior written consent of South Wimbledon Florist.

Data Protection

Personal information provided during the order process is collected, stored, and processed in accordance with applicable UK data protection laws. We take measures to ensure the security of your personal data and will not share your information with unauthorised third parties, except as necessary to fulfil your order or comply with legal requirements. Please refer to our Privacy Policy for further details.

Amendments to Terms

South Wimbledon Florist reserves the right to change these Terms & Conditions at any time. Any changes will be posted on the website and will take effect immediately for all orders placed afterward. We encourage customers to review the terms regularly.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to your use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

• If any provision of these Terms & Conditions is found to be invalid or unenforceable, this will not affect the validity and enforceability of the remaining provisions.
• These Terms & Conditions constitute the entire agreement between South Wimbledon Florist and you (the customer) relating to your online purchase and supersede all prior agreements or communications.
• Any failure or delay by South Wimbledon Florist in enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.

Customer Notice

South Wimbledon Florist provides online flower delivery throughout South Wimbledon and adjacent areas. These Terms & Conditions apply to all customers ordering for South Wimbledon and the surrounding region, ensuring a consistent and fair process for our valued community.

Thank you for choosing South Wimbledon Florist. Your satisfaction and peace of mind are important to us as your trusted local florist for online flower delivery in South Wimbledon.