As your trusted local South Wimbledon florist, our reputation is built on delivering quality, freshness, and reliability to households and businesses in the area. We proudly guarantee that every bouquet and arrangement dispatched from our shop meets our strict standards for freshness and quality. We want you and your loved ones to enjoy beautiful flowers at their very best, and we strive to ensure every experience with us exceeds your expectations.
Occasionally, despite our careful packaging and delivery processes, flowers may arrive damaged. Should you receive an order in a less-than-perfect condition, please notify us on the same day it is delivered. To help us resolve the issue quickly, we kindly request a photograph of the damaged flowers and the packaging. This helps us improve our service and ensure you receive the quality you deserve from a South Wimbledon florist.
Upon receipt of your report and supporting photos, we will assess the situation and offer you a choice between a full refund or a complimentary replacement arrangement delivered as soon as possible, subject to your preference.
Our flowers are hand-selected each day and arranged with care to preserve their natural beauty and vitality. We guarantee the freshness of our flowers for a minimum of 5 days from the day of delivery, provided they are cared for according to our simple guidelines (such as fresh water, trimmed stems, and away from direct heat sources). If your flowers wilt or show signs of poor freshness within this time, please contact us within the 5-day window with a photo of the affected arrangement. This allows us to address any concerns promptly.
Depending on the issue, we may offer a replacement arrangement or a refund for the affected items in line with our fresh flowers guarantee for South Wimbledon customers.
Your satisfaction is our highest priority. If your order does not meet the expected standard, you can choose between a refund or a replacement. Refunds are processed using the original payment method, and replacements can be arranged for a date convenient for you. Please notify us as soon as possible to ensure timely and fair resolution.
We value your feedback and take all complaints seriously, whether related to product freshness, delivery, or customer service. To submit a complaint, please get in touch with us detailing your order information and the issue. Once received, our team will acknowledge your complaint promptly, investigate the matter thoroughly, and respond with a fair solution, whether it’s a replacement, refund, or other suitable action.
All complaints are logged and reviewed by the management team to continually improve our service for the South Wimbledon community.
Thank you for choosing South Wimbledon Florist. Our commitment is to deliver on our promise of the freshest flowers and the highest standards of service. Our returns, refunds, and complaints policy has been designed with your confidence and satisfaction in mind. We look forward to delighting you – and the people you care about – with beautiful, fresh flowers on every occasion.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
